helpLogix · AI Customer Support
Every conversation, one platform
AI-powered customer support and customer data platform with native WhatsApp, Telegram, Instagram, and embeddable web widgets. Deflect volume with AI, route the rest to humans, and learn from every conversation.
Where AI and humans work together, not in parallel
helpLogix doesn't just automate — it learns from every resolution so your agents get smarter tooling every week.
WhatsApp Business
Native WhatsApp Business API integration with rich messages, quick replies, templates, and broadcast campaigns. Approved sender out of the box.
Official WhatsApp partner
Omnichannel Inbox
One unified inbox for WhatsApp, Telegram, Instagram DMs, email, web chat, and voice. Agents switch context zero times.
All channels, one queue
AI Auto-Responses
LLM-powered suggested responses, auto-resolution for high-confidence cases, and conversation summarization for hand-offs.
~60% deflection rate
Customer Data Platform
Unified profiles merged across channels, orders, and support history. Every agent sees the full customer context before typing a word.
360° customer view
Reputation Management
Monitor reviews on Google, Trustpilot, app stores, and social. Auto-route negative reviews to support and auto-respond where appropriate.
Respond in hours, not days
Sentiment Analysis
Real-time sentiment scoring on every incoming message. Auto-escalate at-risk conversations to senior agents before they churn.
Prevent escalations early
helpLogix by the numbers
Messages handled monthly
AI deflection rate
Average CSAT
First response time
Turn customer conversations into a growth loop.
Book a helpLogix walkthrough and see how AI deflection, omnichannel routing, and a unified CDP work together.