Managed Support · SLA-Based
Always-on support, from standard to mission-critical
Tiered support plans with guaranteed response times, proactive monitoring, and dedicated account managers. From business-hours coverage to 24/7 mission-critical operations.
Pick the support level that matches your risk profile
Standard Support
Business-hours support (Mon–Fri 9–18) with 4-hour response for critical tickets, 1-business-day for standard. Includes software updates and patches.
For non-critical operations
Business Support
Extended hours coverage, 1-hour P1 response, named support engineer, monthly business reviews, and access to senior engineers for escalations.
For core business systems
Mission-Critical 24/7
Round-the-clock coverage, 15-minute P1 response, dedicated account manager, proactive monitoring, and quarterly site visits.
For national infrastructure
Proactive Monitoring
Real-time health metrics on every SwiftLogix component feed our NOC. We detect and fix most issues before you even open a ticket.
~60% of issues caught pre-alert
Critical operations deserve critical support.
Let's match a support plan to your operational risk profile and coverage needs.